EDI (Electronic Billing) Department

If you are interested in applying for a position, please email your resume and salary history to careers@compulinkadvantage.com.  No phone calls, please.  Principals only.

EDI (Electronic Billing) Support Representative

Job Responsibilities:

This position is responsible for providing quality outcomes in a fast-paced environment by taking ownership of assigned client calls and projects ensuring timely resolution.  Team members respond to client requests distributed via an electronic queue system and have a high degree of interaction by telephone with client (provider) office staff.  Routine duties include: troubleshooting EDI file formats, rejection and other reports, communication issues with payers, and billing aspects of the Compulink program; implementing EDI including payer/clearinghouse enrollment, software installation, testing, and follow-up through successful production; and assisting with upgrades/changes to software, EDI format, communication protocols.  As a member of our EDI team, you will be expected to:

• Implement company’s EDI products (electronic claims, electronic remittance, electronic eligibility etc.) for assigned clients from launch call through live production. 
• Provide technical support on EDI products to our clients by phone, email, fax while maintaining a high standard of client satisfaction.
• Address assigned projects and support issues in keeping with company response time criteria.
• Concisely document client calls and resolutions into company support call tracking system.

Requirements:

•  Strong problem solving skills and analytical abilities to research and determine an appropriate course of action in a variety of situations.
• Good customer service and interpersonal skills.  Good listening, written, and verbal communication skills.  Present a positive image that reflects well on the organization.    
• Must be a self-starter, be detail-oriented, have good time management and the ability to multi-task.
• Work well both as part of a team and independently.
• Fast learner and self educator.
• College degree (2 year ok), or equivalent experience desired.
• Minimum 2 years prior experience providing end-user technical support.  Experience supporting computerized business applications a plus.
• Experience with troubleshooting issues and providing resolutions for electronic claims files in ANSI X12 formats, e.g. 837, a big plus.
• Understanding of computerized medical billing and prior support experience of same a plus.
• Proficient in Windows XP/2000/Vista/Windows 7.