Product Support Department

If you are interested in applying for a position, please email your resume and salary history to careers@compulinkadvantage.com.  No phone calls, please.  Principals only.

Product Support Representative

Job Responsibilities:

This position is responsible for providing quality outcomes in a fast-paced environment by taking ownership of assigned client calls and projects ensuring timely resolution.  Team members respond to client requests distributed via an electronic queue system and have a high degree of interaction by telephone with client (provider) office staff.  Routine duties include but are not limited to: troubleshooting software-related issues within Advantage software, troubleshooting questions on Advantage Reports, installing software upgrades, troubleshooting software anomalies, as well as continually following up on unresolved support tickets and keeping the number open under the maximum allowed.  As a member of our product support team, you will be expected to:

• Provide technical support on all aspects of the Advantage program to our clients by phone, email, or fax while maintaining a high standard of client satisfaction.
• Address assigned projects and support issues in keeping with company response time criteria.
• Concisely document client calls and resolutions into company support call tracking system.

Requirements:

• Strong problem solving skills, troubleshooting skills, and analytical abilities to research and determine an appropriate course of action in a variety of situations
• Good customer service and interpersonal skills.  Good listening, written, and verbal communication skills.  Present a positive image that reflects well on the organization.    
• Must be a self-starter, be detail-oriented, have good time management and the ability to multi-task.
• Work well both as part of a team and independently.
• Fast learner and self educator.
• College degree (2 year ok), or equivalent experience desired.
• Minimum 2 years prior experience providing end-user technical support or third party Application support.  Experience supporting computerized business applications a plus.
• Understanding of computerized medical billing and prior support experience of same a plus.
• Experience with troubleshooting issues and providing resolutions for technical issues within the Microsoft Windows environment.
• Proficient in Windows XP/2000/Vista/Windows 7, Microsoft Word, and Excel.